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FAQs

WHEN WILL MY ORDER BE SHIPPED?

Most orders of in-stock items will ship out the day after the order is placed.

Please keep in mind, orders do not ship on weekends or on these PH holidays: New Year’s Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day.

HOW QUICKLY ARE ORDERS DELIVERED AFTER SHIPMENT?

Once your order leaves the warehouse, the shipping method you select determines how quickly the order will arrive to your doorstep.

  • Metro Manila: 2-7 Business Days

  • Provincial Area: 4-10 Business Days

  • Priority: 2-3 Business Days

    Notes:

    • Please allow up to 1-3 business day for order processing.

    • Expedited and Priority shipments are not available for P.O. Box addresses.

      The warehouse needs one business day for order processing. Our courier does not count the day it receives shipping information as a business day, so for example, you can expect a Next Day shipment to arrive 3 business days after the order was placed. Orders shipped via LBC, JRS, XPost, etc will not be delivered on Sunday, or national holidays.

       

      CAN MY ORDER BE DELIVERED ON THE WEEKEND?

      Orders will not be delivered on the weekend. However, the Our courier does deliver some items on Saturdays, so if you choose Standard Shipping, your order may arrive on a Saturday with your regular mail delivery.

      HOW CAN I TRACK MY ORDER?

      The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.

       

      CAN I CHANGE OR CANCEL MY ORDER?

      Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or cancelled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.

       

      MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?

      The shipping address for orders that are already on their way to you cannot be changed by our courier or our fulfillment center.

       

      CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?

      If you need to return an item or exchange it for a different size, or defective item, just prove us it's a factory defect and just contact us and let us know the reason, and we’ll help right away. Items can be returned within 15 days of purchase for a refund or an exchange.

       

      WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?

      We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be cancelled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.

      I HAVE A QUESTION ABOUT MYSHOPTEMO.COM THAT ISN’T RELATED TO AN ORDER.

      Contact us at shopzoneph@info.com

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